To make a booking, simply complete the online form and you will receive a quote immediately from our website. You can then decide to go ahead and pay directly online, or you can save your quote and come back to our site at a later date to book. Where a referred notification is received a Chamonix All Year member of staff will be in contact to discuss your booking.

Within 24 hours of having booked and paid for your transfers you will receive an email from us containing your “receipt of payment”. Then the week before your dates of travel, you will be sent another “confirmation email” which is your ticket to travel, and will contain final arrangements.

Payments are made simply and securely online via the booking page. Payments are made by bank card in euros, and we can accept VISA and Mastercard debit or credit cards. Once you have made your payment online you will receive an email with your “receipt of payment” from us.

What confirmation will I receive for my booking

Within 24 hours of having made your booking and paid online you will receive a “receipt of payment” email for your records.

Then during the week before your arrival date you will receive another email confirming all the details of your transfer including your estimated pick-up times. This “confirmation email” will be your ticket to travel, and will come from Chamonix All Year, or in some instances from one of our transfer partners. Please ensure you present this to your driver.

What if I need to change my booking details

Any amendments to your booking need to be put in writing and emailed to our transfer manager Marcus@chamonixallyear.com. We will try and accommodate any changes you may have, however charges may be applicable.  Please see Terms & Conditions for further details.

Will I get a refund if I need to cancel my booking

If you need to cancel your booking please contact our transfer manager Marcus@chamonixallyear.com. In accordance with our Terms and Conditions you may be entitled to a refund in part or full, however, an admin fee will be applicable and the amount of refund will be dependent on the type of booking made and the time left before that booking is due to start.

Is there any additional costs for excess and oversized luggage

We will accept to carry TWO items of luggage per person. One of those items can be “oversized luggage” for example; bicycle, ski or snowboard bag, golf clubs (in an appropriate bag) or a parapente wing. All Oversized items must be declared at the time of booking.

Over and above this we must be informed when transport is booked as to any oversized luggage such as, but not limited to bicycles to ensure we have adequate space in the vehicle. Excess luggage can be arranged but you may be required to book extra space or an extra seat in order to accommodate this luggage.

Please also refer to our Terms and Conditions.

What if my flight is delayed

Please call us on one of these numbers if you have any information regarding any delay or updates to your flight, UK +44 (0) 203 384 1801, France + 33 (0) 481 680 104 or mobile France +33 (0)6 85 57 65 81 with your group leaders name and new expected flight arrival time. We will in turn liaise with your driver to keep them informed of your situation. We will then try to accommodate the delay. Please also refer to our Terms and Conditions.

What if my flight is cancelled

Please call us on one of these numbers if your flight has been cancelled by the airline, UK +44 (0) 203 384 1801, France + 33 (0) 481 680 104  or mobile France +33 (0)6 85 57 65 81. We will contact your driver to inform them. If you cannot meet your original scheduled transfer within 60 minutes then a re-scheduled transfer should you wish to book one will be subject to a new fee. Please also refer to our Terms and Conditions.

What to do if I miss my flight

You must call us on one of these numbers if you have missed your flight and inform us of your new travel plans, UK +44 (0) 203 384 1801, France + 33 (0) 481 680 104 or mobile France +33 (0)6 85 57 65 81. We will contact your driver to inform them. If you cannot meet your original scheduled transfer within an acceptable time then a re-scheduled transfer should you wish to book one will be subject to a new fee. Please also refer to our Terms and Conditions.

Where will I meet the driver at Geneva airport

You will be met on the Swiss side of Geneva Airport in the arrivals terminal, near the airport information desk. Our driver will be holding a board with your group leader's name on. Please ensure you have your mobile phone switched on when you collect your luggage so we can contact you if need be.

What do I do if I can’t find the driver at the airport

If you can't find your driver please call us on UK +44 (0) 203 384 1801, France + 33 (0) 481 680 104  or mobile France +33 (0)6 85 57 65 81. Please stay by the Airport Information desk and do not wander outside the airport.

What time will I be picked up

You will receive confirmation of your approximate pick up time via email. If you have booked in advance, this will be approximately one week prior to your holiday. You'll also receive a call or SMS at approximately 1800 hrs. the evening before your departure on the mobile phone number as supplied at the time of booking. This will be to re-confirm your return transfer as we may need to change your pick up time due to bad weather or adverse traffic conditions.

Please make sure this mobile number is active and the phone is switched on. If you haven't received a notification around this time, call us on UK +44 (0) 203 384 1801, France +33 (0) 481 680 104 or mobile France +33 (0)6 85 57 65 81.

Please be ready at your accommodation or at the allocated pick-up point with all of your luggage and the right number of passengers. Collection is normally 3-4 hours before your flight departure time as the transfer time to Geneva Airport is nominally 90 minutes. You will be allocated a 30 minute pick-up window. Please ensure you are ready and waiting outside at the START of the 30 minute pick-up window. If you are not ready when our minibus arrives, this may result in you missing your transfer.

What if I need to change my pick-up location

If you need to change your pick up point you will need to call us on UK +44 (0) 203 384 1801, France + 33 (0) 481 680 104 or mobile France +33 (0)6 85 57 65 81, at least 48hrs prior to your departure to agree and confirm any new location.

How many passengers do your minibuses legally carry?

Our minibuses are licensed to carry up to 8 passengers.

What happens if our party is larger than 8 people?

We can arrange transport for any number of passengers, why not enquire through our link directly to our transport department.  click here

What licences and insurance do you hold

Chamonix All Year SARL is a registered business in France, we are fully licenced and authorised.

We hold a Certificate of Professional Competence in International Passenger Transport. The CPC is a qualification issued on behalf of all EU national transport departments (DfT in the UK).

We operate under an International Operator’s licence number: 2011/82/0001275

Carte Verte: 741110151

We are also authorised by the Swiss Canton of Geneva Service du Commerce which allows us to operate through-out the Canton of Geneva.

Without all of these qualifications we would not be fully legal to operate in France and Switzerland and insurance would likely be invalidated in the event of a claim. Make sure your carrier is legal for your own safety.

Safety

We have your safety and the safety of our staff in mind at all times, so our vehicles are taxed and tested, regularly maintained, checked each day, insured and fitted with winter tyres and chains when appropriate.

Our drivers are professional, proficient in winter driving and will always work with safety in mind.

Our child seats are E marked as approved for use in Europe and meet the European standard E/CE R44/04 and the drivers are proficient in their fitting, however it is up to the parent or guardian to ensure they check and are happy with the fitting and ensure their child is sufficiently strapped in.

When booked in advance we carry baby seats, child seats and booster seats

Please also see our terms and conditions for more information.